Cloud Hosted PBX & Call Center

Work from home, work from anywhere, take your business phone on the go.

PBX & Call Center as a service

Techgates’ Managed Cloud Hosted Call Center and PBX is a modern, voice communication platform delivered as a fully hosted service. It's the perfect solution for businesses looking to deploy a call center or PBX system quickly, efficiently, and without the complexities of traditional setups. With our cloud-based solution, companies can eliminate the need for costly on-premise infrastructure and avoid significant upfront investments and ongoing maintenance expenses. The platform enables seamless connectivity for agents and employees across multiple locations, allowing them to access their office extensions from anywhere—using IP phones or devices running Windows, macOS, Android, or iOS. No complex VPNs or dedicated internet connections are required, making it a truly flexible, scalable, and cost-effective communication solution for businesses of any size.

Cost Effective

Cost reduction is a key advantage of Cloud Hosted PBX and Call Center solutions. Companies avoid investing in costly hardware, hiring specialized staff, or signing expensive maintenance contracts. With low monthly rental packages and highly competitive local and international call rates, this solution is ideal for startups, small, and medium-sized businesses.

Remote Accessibility

In today’s technology-driven world, remote accessibility has become more important than ever. People often need to work from home or other remote locations due to unavoidable circumstances. While engineers are constantly developing new ways to keep you connected to your office, accessing your office extension or call center system remotely can be challenging—especially if you're using an on-premise hardware PBX system. Such setups often involve complex configurations and limited support for cross-platform devices. After all, you can’t take your office desk phone home—but your smartphone or laptop? Absolutely. With our cloud-based platform, your call center system or office extension can be accessed from anywhere using IP phones, Windows PCs, Macs, Android, or iOS devices—no complicated setup required.

Scalability

Scalability is a standout feature of cloud-based PBX and Call Center systems—something not available with traditional on-premise hardware PBX setups. As your business grows, upgrading is simple and instant. You can easily add more agents, extensions, phone numbers, and channels with a flexible pay-as-you-grow model. Unlike hardware systems that require complex provisioning, hardware upgrades, additional licenses, and expert intervention, the cloud solution is completely hassle-free—saving you time, effort, and cost as your communication needs expand.

Reliability & Up time

Reliability and uptime are critical for any business—and that's exactly why shifting to a Cloud Call Center and PBX is a smarter choice over traditional hardware systems. Our Cloud Call Center and PBX service is hosted in a State-of-the-art data center in Sri Lanka, purpose-built for this solution.The facility is equipped with redundant servers, backup power systems, and multiple fiber connections to ensure continuous internet and telecom operator connectivity. Comprehensive disaster recovery protocols are in place and regularly tested to ensure business continuity. With this robust infrastructure, we guarantee high uptime and strong data protection.

How Solution works

Enterprise Grade Rich features

Call Recording

Call Recordings are securely stored in our servers with 6months retention period.

Standard Call Reporting

Standard call reporting includes various report types such as inbound calls per extension, outbound calls per extension, detailed call reports per extension, as well as distribution and usage pattern reports.

Call Center Agent Supervision / Live Call Monitoring / Agent & Supervisor Panel

Monitor agents’ activities in real-time, including live call duration, call queue management, and call transfers. Agents can manage their breaks, and supervisors have the ability to spy on or whisper during calls.

Advance Call Center Statistics Reports

Advanced Call Center Statistics allow you to generate detailed reports on your call center activities, including the number of answered and abandoned calls, agent performance, call durations, wait times, SLAs, and call distribution by day, week, month, hour, and queue. You can also track agent session times, pause durations, and overall call queue performance.

CRM (Customer Relationship Management)

Collect customer information, generate leads and handle escalations and complaints efficiently. Instantly identify existing customers with caller pop-ups, and create customized reports based on contacts, leads, and complaints.

Supported Devices