Transforming Customer Care services with AI-Powered Transcription!
VOXScribe is a cutting-edge AI transcription solution designed to revolutionize the way your call center operates. It efficiently converts recorded calls into highly accurate text using advanced AI models. Beyond transcription, VOXScribe intelligently summarizes conversations and provides sentiment analysis to give you deeper insights into customer interactions.
With seamless support for Sinhala, Tamil, and English, VOXScribe ensures high accuracy and performance across multiple languages.
Key Features of VOXScribe
Multilingual Transcription
Automatically transcribes recorded calls into text in the caller’s native language—Sinhala, Tamil, or English—with high accuracy.
Call Summarization
Generates concise conversation summaries in all three supported languages, enabling quick reviews of key points without replaying entire recordings.
AI-Driven Sentiment Analysis
Analyses full call transcripts to determine customer sentiment—positive, negative, or neutral—based on the overall conversation context.
Advanced Search Functionality
Quickly locate specific calls or topics by entering keywords or phrases—no need to listen to the entire conversation.
Automated Background Transcription
VOXScribe runs daily in the background to transcribe all newly recorded calls automatically.
Scheduled Transcripts via Email
Automatically delivers completed call transcripts to your inbox on a predefined schedule.
Keyword-Triggered Email Alerts
Define specific keywords or phrases, and VOXScribe will instantly notify you via email when they are detected—along with the transcript, summary, and sentiment analysis.
Some of our clients